I understand that unanticipated events may occur in your life: project deadlines, car problems or illness are a few reasons why you may consider cancelling your appointment. In my desire to be effective and fair to all clients, I have adopted the following policies:
24-hour Cancellation Policy
Please be aware that appointments cancelled within a 24 hour notice period will incur a small charge. This charge will be deducted from the outstanding balance of a gift certificate, be paid prior to your next treatment, or will not be returned to you should you choose to pay for your treatment in advance.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a ‘no show’. They will be charged the full price of treatment for their ‘missed’ appointment.
If you arrive late for your appointment, you will be responsible to pay for the session length you scheduled. I will have reserved that time for you, and may have other clients scheduled following your session.
I am not responsible for lost or stolen gift cards. If you forget your gift card, you will be responsible for paying for your session. Gift cards may not be combined with other offers or discounts that I may offer.
Thank you for your understanding and co-operation.