Frequently Asked Questions

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When you attend the clinic, there will be some new protection measures in place. I understand that some of these steps may seem a little strange at first, so please read on to see how you can help keep everyone safe and for your peace of mind. 

These steps will taken as part of my risk assessment to eliminate, reduce, isolate or control hazards that may result in coronavirus transmission. All safety measures taken meet the current government and FHT mandatory requirements for close contact services, like massage therapy!

BEFORE YOUR TREATMENT

After booking your appointment, I will send you a COVID-19 screening form. Please note, it may not be possible to massage you at this time. The day before your appointment, I will give you a quick call the day before your appointment to see how you are and if you have developed any COVID-19 symptoms. If you have, I will advise you to call 111 for advice and reschedule your appointment. If you are symptom free, I will ask you to bring a bring a big towel, a bottle of water and to come to your treatment wearing a face mask or covering if you have one.

ENTRY INTO THE CLINIC

Upon your arrival, you will see an advisory notice board situated outside the clinic. I will advise you to either wait in your car or wait outside whilst observing 2 meter distancing. Please only bring a chaparone or legal guardian if necessary. 

If you struggle with mobility, please let me know in advance and I will make arrangements to ensure you can wait for your session inside the building. When I am ready, I will text/ call you (ensure you have your mobile phone to hand) and will greet you at the front door to the clinic.

There will be a hand sanitiser dispenser on the right-hand side of the front door for your use. I will also offer you a face mask if you would like one.

THERAPY ROOM AND TREATMENT

 When I greet you, I will be wearing PPE (a face mask, visor and protective apron). I will take you to our therapy room where we can initially sit in socially distanced chairs for the consultation part of your appointment. Toilet facilities will also be available for use.

Our therapy room will have been disinfected prior to your appointment, including all high-touch surfaces, door handles (both sides), chairs, the massage couch & massage face hole.

Before your treatment, I will ask you to wash your hands in the treatment room's vanity sink. I will also check your temperature before leaving you to undress. You can also leave your clothes on if this feels more comfortable. 

Facial massages are not currently permitted. I do ask that you wear your/ a face mask throughout your treatment. However, if you feel uncomfortable/ claustrophobic at any stage, you can remove your mask and we can alter your treatment to avoid face-to-face contact for now.

I will wash my hands up to my elbows and I will be using massage wax to aid the flow of your massage on a separated dish for each client and applied using a wooden spatula to prevent cross contamination. 

EXIT FROM THE CLINIC

At the end of your massage, I will wash my hands up to my elbows in the massage room's vanity sink before leaving you to dress. After dressing, I will ask that you wash your hands in the vanity sink.

We will then sit in the 2 meter-distanced chairs provided to discuss aftercare. If more detailed aftercare is required this will be carried out subsequently via phone or online.

Payment will be taken with a contactless card machine. I will also be accepting cash payments in an envelope. After your session, I will escort you to the rear exit of the clinic (unless you need to use the ramp at the front door), and instruct you how to reach the front of the building.

If you have any questions/ concerns about the protocols that will be put in place, feel free to contact me!

I have qualified in the following diplomas/ courses and have been practising massage therapy for 4 years:

FHT (Jennifer Young) Control of Cross-infection in a Post COVID-19 World (2020)

Advanced Clinical Massage Therapy (2019)

ITEC Diploma, level 3 in Massage Therapy (Distinction-2018)

FHT Onsite Massage (2018)

FHT Diploma in Indian Head Massage (2018)

FHT Deep Tissue Massage (2017)

FHT Pregnancy Massage (2017)

I am a member of the Federation of Holistic Therapists and am listed on the Complementary Healthcare Therapist Register, which has been approved by the Government approved Professional Standards Authority.

I am licensed to practice in Rushcliffe and currently operate my practice from The Bay Therapy Centre in West Bridgford.

Please note, if you have any questions/queries relating to your treatment or to my practice, please contact me directly and not the Bay Therapy Centre.

Upon booking your session, I will send you a verification email. If you are a new client, I will send you a consultation form that consists of questions about your medical history and general lifestyle. You will only have to complete this once. Additionally, in accordance with the government's guidelines for close contact therapies during the COVID-19 crisis, I will send you a short COVID-19 screening form. I request that you complete these forms and send them back to me before your appointment so that I can create treatment that is suited to your needs. I am happy to answer any questions or concerns prior to your session via email or over the phone. You will also receive a treatment reminder email 24 hours before your appointment.

At your first appointment we will discuss your medical history, general history, stress factors, and (if you have booked in for a clinical massage), how you are affected by pain/reduced mobility. In clinical massage therapy, we may then do an orthopaedic postural and range of motion assessment to discover the muscles and joints that may be affected. 

The ‘hands on’ segment of your session will include differing sets of techniques, depending on what you need at the given time. I use a combination of heated/chilled compression with hot wheat bags/water bottles, deep tissue, myofascial release, trigger point therapy, acupressure and advanced sports stretching. As part of your treatment, I create and issue you with specific stretches, exercises and home care advise to follow between sessions. 

Make yourself comfortable! The room I practise in has an electric massage table designed for stability, and the room will have adequate heating. I will also help ensure that you are comfortable and warm throughout your treatment by having a blanket and pillows available. You can choose to have relaxing music and/or mood lighting to help you unwind and focus on the relaxing sensations of massage.  

I may guide you through some deep breathing techniques to help oxygenate your body tissues. I may also guide your arms, hands, legs and feet into certain movements designed to stretch/ mobilise your muscles and joints. If I need you to change your position, I will tell you what position I need you to move into, such as turning from lying on your back onto your tummy.  

Do let me know at any time if you need to change your position to make yourself more comfortable. Many people choose to just close their eyes and relax during a session, whilst others prefer to stay alert and chat. This is YOUR time, and you can do whatever you need to do to relax! 

If you are concerned that your hair will appear damp or messy, it may be a good idea to book your appointment at the end of the day. The use of wax/oil is not a mandatory part of the treatment so do let me know if you would prefer me not to use oil/wax during your treatment. 

At certain times during your massage, you may feel some discomfort as I work on areas where there are tight muscles or muscle knots. If you do feel pain that is beyond your threshold for more than a moment, do let me know so I can adjust my pressure. 

Communication is important to help minimise the risk of pain and injury during/ after your massage and to ensure you receive an enjoyable treatment. I will guide you through breathing techniques during your massage to help your muscle tissues relax, and I will provide you with aftercare advice specific to deep tissue massage and trigger point therapy at the end of your treatment. 

Whilst I do ask that you be mindful of cleanliness and hygiene, you do not have to remove body hair, have manicured nails, styled hair or wear body spray/perfume. These are personal decisions that do not impact on your massage session and this is your time! Be comfortable! If you do shave, do so at least 24 hours prior to your treatment, as doing it right before your massage can leave your skin feeling raw and irritated, and may lead to a painful massage.  

Yes, I do treat both men and children. Your dignity and modesty will be protected at all times using the appropriate draping of towels and blankets. If you are uncomfortable about having certain areas of your body massaged, let me know and I will adjust your treatment to work around those areas.

I do ask that children under the age of 16 be accompanied by their parent(s) or guardian(s) during treatments. 

No. Some clients prefer to have music playing in the background, and mood lighting to help them unwind. I do have a selection of music and sounds that you can listen to during your session. However, this is not compulsory and I will endeavour to make the atmosphere as calming and relaxing for you as possible. 

Let me know before your treatment! I will alter your massage to exclude the areas you do not wish to be treated, and will spend extra time working on areas you would prefer I work on! Also, it is absolutely fine if you wish to keep certain areas of your body covered/clothed. 

Part of being a massage therapist is approaching your treatment session in a non-judgemental way. I will not pass any judgement over your body weight, amount of hair, scars, skin conditions, medical conditions or personal history. 

Your dignity and modesty will be protected at all times using the appropriate draping of towels and blankets. If you are uncomfortable about having certain areas of your body massaged, let me know and I will adjust your treatment to work around those areas.

One of the purposes of massage is to make time for yourself to relax and focus on your physical and mental well being. Many people choose to just close their eyes and relax during a session, whilst others prefer to stay alert and chat. This is your time, and you can do whatever you need to do to relax! Having said this, I do encourage you to tell me if you are uncomfortable or if too much/too little pressure is used, so that I can alter my treatment accordingly. 

I do advise that you use the toilet before your massage therapy session. However, if you do still need to go to the toilet during the massage, simply let me know! I will provide you with a large blanket/robe to wrap around yourself and I will step outside of the room so that you can cover yourself and make your way to the toilet. Massage can stimulate digestion, so it is not uncommon to pass gas or burp during your session. There is no need to be embarrassed, it happens! 

It is difficult to say how many sessions you may need in massage therapy, since every person is unique. Some people require several sessions. I will be able to talk more specifically to you about this after your first session, once I have had a chance to evaluate your body and the way massage therapy can help improve any condition/s you may have. 

It is normal to feel very relaxed or drowsy/sleepy following the massage. If you know you are prone to feeling this way after a massage, I will give you a moment to re-orient yourself before slowly getting up from the massage table.

After a session, many people experience freedom from aches and pains that have built up over a period of time either due to tension or repetitive activity. After initially feeling slowed down or tired, some people feel more energetic, experience heightened awareness and greater productivity that lasts for days. 

 Additionally, you may experience symptoms of what is commonly known as the 'healing response'. You may feel light headed and achy, dehydrated and may experience cold-like symptoms (runny/blocked nose, sore throat), heightened emotions and temporary worsening of symptoms after your massage. These are normal, temporary and are signs that your body is re-balancing itself.  

 My massage medium preference is wax, as it is easily absorbed by your skin and is easier to manipulate when performing massage techniques. 

 
I tend to use Shea butter-based waxes because of its exceptional moisturising and softening properties. If you have a Shea nut allergy, I will use grape seed oil, which also has fantastic dermatological benefits. 

 
All towels will be clean and laundered, and the massage couch will be properly sterilised prior to your treatment to avoid cross contamination and risk of allergic reactions. 

Massage can be adapted to suit the symptoms of most conditions, which I will check with your during your consultation. However, you should not book a massage if you:

· Have a fever/contagious or infectious condition 

· Are experiencing diarrhoea and/or vomiting

· Are under the influence of recreational drugs or alcohol

If any of these apply to you, either see your GP/local medical practitioner for treatment or wait until the symptoms have passed before booking your massage. 

It is important that you let me know if you have any of the following conditions:

· Pregnancy

· Cardiovascular condition (thrombosis, phlebitis, hyper/hypotension, a pacemaker)

· Joint, bone conditions (arthritis, osteoporosis)

· Nervous tension, anxiety, depression

· Trapped, pinched nerve (sciatica)

· Nervous system conditions (MS, Parkinson’s’, Bell’s Palsy)

· Respiratory conditions (asthma, emphysema, bronchitis

· Urinary condition (bladder/kidney infection)

· Bowel/liver complaint

· Thyroid condition (under/over active)

· Gangrene

· Epilepsy

· Diabetes

· Cancer

· Medical Oedema

· Recent surgery/operation

If you have any of these conditions, it does not mean you cannot have massage. It just means that I may adapt your treatment to err on the side of caution. If you have any other conditions or specific needs, feel free to contact me prior to booking your treatment.

 If you are in the early and most contagious stage (the first 48-72 hours) of a cold or the flu, do not attempt to come in for your session. 

Please email, phone or text me to cancel with as much notice as possible so that we can rearrange your appointment. 

If I become ill with a cold or the flu, I will notify you as soon as I can so that we can rearrange your appointment for when the contagious stage has passed. 

I am afraid that due to transportation difficulties, I am unable to offer home visits.

 I accept payment by cash, card, cheque or gift card (purchasable through me).

Your privacy is important, which is why I will only use your personal data to provide the service you have requested and store it carefully, in line with the GDPR regulations. I collect personal data on your consultation form at your first appointment.
 

Your name and contact information are stored electronically within a password protected document. My accounts and online calendar do not contain your name. Medical, health and lifestyle information from your consultation form are used to ensure I give you a safe and effective treatment.  

Your consultation form is scanned and stored  in an double password protected local drive and backed up to a USB stick, which is kept in a locked cabinet. After 10 years, your forms and records will be electronically deleted and any paper copies of your consultation form will be destroyed.

I will use your phone number/email address to contact you about your appointments and treatments. Please note that when you contact me via email/phone/text, I cannot guarantee the security of the information you relay.  
 

If you have any further questions with regards to how your data is used and stored, feel free to contact me.