Frequently Asked Questions

What are your qualifications?

  I have qualified in the following diplomas/ courses and have been practising massage therapy for 3 years:


Advanced Clinical Massage Therapy (2019)

ITEC Diploma, level 3 in Massage Therapy (Distinction-2018)

FHT Onsite Massage (2018)

FHT Diploma in Indian Head Massage (2018)

FHT Deep Tissue Massage (2017)

FHT Pregnancy Massage (2017)


  I am a member of the Federation of Holistic Therapists and am listed on the Complementary Healthcare Therapist Register, which has been approved by the Government approved Professional Standards Authority.


I am licensed to practice in Rushcliffe and currently operate my practice from The Bay Therapy Centre in West Bridgford. I also provide onsite massage within various companies in Nottingham. 


Please note, if you have any questions/queries relating to your treatment or to my practice, please contact me directly and not the Bay Therapy Centre.

I have booked a massage with you. What should I expect during my first and subsequent treatment(s)?

Upon booking your session, I will send you a verification email along with a short consultation form that consists of questions about your medical history and general lifestyle. I request that you complete and send the form back to me before your appointment so that I can create treatment that is suited to your needs. 

I am happy to answer any questions or concerns prior to your session via email or over the phone. You will also receive a treatment reminder email 24 hours before your appointment.


At your first appointment we will discuss your medical history, general history, stress factors, and (if you have booked in for a clinical massage), how you are affected by pain/reduced mobility. In clinical massage therapy, we may then do an orthopaedic postural and range of motion assessment to discover the muscles and joints that may be affected. 


The ‘hands on’ segment of your session will include differing sets of techniques, depending on what you need at the given time. I use a combination of heated/chilled compression with hot wheat bags/water bottles, deep tissue, myofascial release, trigger point therapy, acupressure and advanced sports stretching. As part of your treatment, I create and issue you with specific stretches, exercises and home care advise to follow between sessions. 

What do I do during a massage?

Make yourself comfortable! The room I practise in has an electric massage table designed for stability, and the room will have adequate heating. I will also help ensure that you are comfortable and warm throughout your treatment by having a blanket and pillows available. You can choose to have relaxing music and/or mood lighting to help you unwind and focus on the relaxing sensations of massage.  


I may guide you through some deep breathing techniques to help oxygenate your body tissues. I may also guide your arms, hands, legs and feet into certain movements designed to stretch/ mobilise your muscles and joints. If I need you to change your position, I will tell you what position I need you to move into, such as turning from lying on your back onto your tummy.  

Do let me know at any time if you need to change your position to make yourself more comfortable. Many people choose to just close their eyes and relax during a session, whilst others prefer to stay alert and chat. This is YOUR time, and you can do whatever you need to do to relax! 

I have booked an Indian head massage, will my hair get messy?

If you are concerned that your hair will appear damp or messy, it may be a good idea to book your appointment at the end of the day. The use of wax/oil is not a mandatory part of the treatment so do let me know if you would prefer me not to use oil/wax during your treatment. 

I’ve booked a clinical treatment - will it hurt?

At certain times during your massage, you may feel some discomfort as I work on areas where there are tight muscles or muscle knots. If you do feel pain that is beyond your threshold for more than a moment, do let me know so I can adjust my pressure. 


Communication is important to help minimise the risk of pain and injury during/ after your massage and to ensure you receive an enjoyable treatment. I will guide you through breathing techniques during your massage to help your muscle tissues relax, and I will provide you with aftercare advice specific to deep tissue massage and trigger point therapy at the end of your treatment. 

How well groomed to I have to be before my massage?

Whilst I do ask that you be mindful of cleanliness and hygiene, you do not have to remove body hair, have manicured nails, styled hair or wear body spray/perfume. These are personal decisions that do not impact on your massage session and this is your time! Be comfortable! If you do shave, do so at least 24 hours prior to your treatment, as doing it right before your massage can leave your skin feeling raw and irritated, and may lead to a painful massage.  

Do you treat men and children?

Yes, I do treat both men and children. Your dignity and modesty will be protected at all times using the appropriate draping of towels and blankets. If you are uncomfortable about having certain areas of your body massaged, let me know and I will adjust your treatment to work around those areas.


I do ask that children under the age of 16 be accompanied by their parent(s) or guardian(s) during treatments. 

Do I have to listen to music/ ‘relaxing sounds’ during my massage?

No. Some clients prefer to have music playing in the background, and mood lighting to help them unwind. I do have a selection of music and sounds that you can listen to during your session. However, this is not compulsory and I will endeavour to make the atmosphere as calming and relaxing for you as possible. 

What if I am embarrassed of/ don’t want you to work on a certain part of my body?

Let me know before your treatment! I will alter your massage to exclude the areas you do not wish to be treated, and will spend extra time working on areas you would prefer I work on! Also, it is absolutely fine if you wish to keep certain areas of your body covered/clothed. 


Part of being a massage therapist is approaching your treatment session in a non-judgemental way. I will not pass any judgement over your body weight, amount of hair, scars, skin conditions, medical conditions or personal history. 


Your dignity and modesty will be protected at all times using the appropriate draping of towels and blankets. If you are uncomfortable about having certain areas of your body massaged, let me know and I will adjust your treatment to work around those areas.

Should I be quiet or talk during my massage?

One of the purposes of massage is to make time for yourself to relax and focus on your physical and mental well being. Many people choose to just close their eyes and relax during a session, whilst others prefer to stay alert and chat. This is your time, and you can do whatever you need to do to relax! Having said this, I do encourage you to tell me if you are uncomfortable or if too much/too little pressure is used, so that I can alter my treatment accordingly. 

What if I need to go to the toilet during my massage?

I do advise that you use the toilet before your massage therapy session. However, if you do still need to go to the toilet during the massage, simply let me know! I will provide you with a robe and will step outside of the room so that you can cover yourself and make your way to the toilet. Massage can stimulate digestion, so it is not uncommon to pass gas or burp during your session. There is no need to be embarrassed, it happens! 

How often should I get a massage?

It is difficult to say how many sessions you may need in massage therapy, since every person is unique. Some people require several sessions. I will be able to talk more specifically to you about this after your first session, once I have had a chance to evaluate your body and the way massage therapy can help improve any condition/s you may have. 

How will I feel after my massage?

It is normal to feel very relaxed or drowsy/sleepy following the massage. If you know you are prone to feeling this way after a massage, I will give you a moment to re-orient yourself before slowly getting up from the massage table.


After a session, many people experience freedom from aches and pains that have built up over a period of time either due to tension or repetitive activity. After initially feeling slowed down or tired, some people feel more energetic, experience heightened awareness and greater productivity that lasts for days. 


 Additionally, you may experience symptoms of what is commonly known as the 'healing response'. You may feel light headed and achy, dehydrated and may experience cold-like symptoms (runny/blocked nose, sore throat), heightened emotions and temporary worsening of symptoms after your massage. These are normal, temporary and are signs that your body is re-balancing itself.  

Which massage mediums do you use?

  My massage medium preference is wax, as it is easily absorbed by your skin and is easier to manipulate when performing massage techniques. 

 
I tend to use Shea butter-based waxes because of its exceptional moisturising and softening properties. If you have a Shea nut allergy, I will use grape seed oil, which also has fantastic dermatological benefits. 

 
All towels will be clean and laundered, and the massage couch will be properly sterilised prior to your treatment to avoid cross contamination and risk of allergic reactions. 

When should I not get a massage?

 Massage can be adapted to suit the symptoms of most conditions, which I will check with your during your consultation. However, you should not book a massage if you:


· Have a fever/contagious or infectious condition 

· Are experiencing diarrhoea and/or vomiting

· Are under the influence of recreational drugs or alcohol

  

If any of these apply to you, either see your GP/local medical practitioner for treatment or wait until the symptoms have passed before booking your massage. 

  

It is important that you let me know if you have any of the following conditions:

 

· Pregnancy

· Cardiovascular condition (thrombosis, phlebitis, hyper/hypotension, a pacemaker)

· Joint, bone conditions (arthritis, osteoporosis)

· Nervous tension, anxiety, depression

· Trapped, pinched nerve (sciatica)

· Nervous system conditions (MS, Parkinson’s’, Bell’s Palsy)

· Respiratory conditions (asthma, emphysema, bronchitis

· Urinary condition (bladder/kidney infection)

· Bowel/liver complaint

· Thyroid condition (under/over active)

· Gangrene

· Epilepsy

· Diabetes

· Cancer

· Medical Oedema

· Recent surgery/operation

  

If you have any of these conditions, it does not mean you cannot have massage. It just means that I may adapt your treatment to err on the side of caution. If you have any other conditions or specific needs, feel free to contact me prior to booking your treatment.

Should I still come to my appointment if I am sick or have a cold/flu?

 If you are in the early and most contagious stage (the first 48-72 hours) of a cold or the flu, do not attempt to come in for your session. 


Please email, phone or text me to cancel with as much notice as possible so that we can rearrange your appointment. 

 

If I become ill with a cold or the flu, I will notify you as soon as I can so that we can rearrange your appointment for when the contagious stage has passed. 

Do you do home visits?

I am afraid that due to transportation difficulties, I am unable to offer home visits.

Which types of payments do you accept?

 I accept payment by cash, card, cheque or gift card (purchasable through me).

What personal data will you collect from me and how will it be used?

 Your privacy is important, which is why I will only use your personal data to provide the service you have requested and store it carefully, in line with the GDPR regulations. I collect personal data on your consultation form at your first appointment.
 

Your name and contact information are stored electronically within a password protected document. My accounts and online calendar do not contain your name. Medical, health and lifestyle information from your consultation form are used to ensure I give you a safe and effective treatment.  

 Your consultation form is scanned and stored  in an double password protected local drive and backed up to a USB stick, which is kept in a locked cabinet. After 10 years, your forms and records will be electronically deleted and any paper copies of your consultation form will be destroyed.

  

I will use your phone number/email address to contact you about your appointments and treatments. Please note that when you contact me via email/phone/text, I cannot guarantee the security of the information you relay.  
 

If you have any further questions with regards to how your data is used and stored, feel free to contact me. 

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Do you sell gift cards?

 YES! Images of the gift certificates I sell are shown in the image on the left. If you would like one, contact me by email, phone or text, quoting the type of gift card and the desired treatment. 


Gift cards can either be collected from me on the days I work at my clinic, or sent to you by post at an additional cost for first class delivery. Payment for gift cards can be made either in cash, by cheque or via bank transfer. If you have any questions, please let me know!    

Do you have a cancellation policy?

I understand that there may be unavoidable circumstances which may require you to have to cancel or re-arrange your massage appointment. 


Please try to give me as much notice as possible so that I can offer your place to another client, as the therapy room will have already been booked. 


In some instances, I may have to charge a small fee for missed appointments or very short notice cancellations. I appreciate your understanding in this matter.

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Contact Me

Joanne Jensen

MFHT, ITEC Dip, ACMT


Clinical ~ Holistic ~ Pregnancy  

Indian Head Massage ~ Onsite 

Jensen Massage Therapy

The Bay Therapy Centre, 21 Trent Boulevard, Rushcliffe, Nottingham, NG2 5BB, United Kingdom

07787422277

Hours

Open today

08:30 – 13:00

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